Careers

Want to make a career that is as exciting and rewarding as the name of the industry we are associated with?? Then join us, the Taj Travel & Tours Inc for working in the healthy and competitive corporate environment where growth is not meant for just ONE. Apply for a position that suits your calibre and explore the new avenues that will pave way for a glorious and rewarding career that will never fail to excite and motivate you. Join a team of experts that are diligently working towards making travel highly affordable, highly customizable as a product and an easy affair on minds and pockets..!!

Drop in your resume at careers@Tajtravel.com today! Please mark the subject line with the position (or the functional area) you wish to apply for.

Job Title: Sr.Trip Expert

Responsibilities of Sales Manager

Handle Incoming/ walkins Requests
  • Consistently chooses the correct GDS Travel tools and systems to complete requests
  • Search and confirm travel reservations for the customer (flight/ cruise)
  • Understands and accurately applies client travel policy and requirements to each interaction
  • Provide travel offers and general travel advice to travelers
  • Responds to requests accurately and completely
  • Understands and accurately applies travel supplier rules
  • Maintains current knowledge of the state of the various travel industries supported
  • Provides the customer with the required industry information, such as low fares, exchange costs and penalties
  • Can fulfill all requests regarding necessary regulations (DOT, FAA, passports, visas, etc.)
  • Supports Tajtravel and client driven initiatives
Quality
  • Consistently meets and sometimes exceeds individual and team goals
  • Effectively uses the telephone systems
  • Completes reservations with a few errors
  • Consistently follows Tajtravel Travel call/email guidelines
  • Adheres to Tajtravel Travel policies and procedures to maintain quality control
  • Provides the customer a full recap of the confirmed itinerary
Service Excellence
  • Responds to the customer promptly
  • Provides the customer his/her undivided attention
  • Listens and captures information from the customer
  • Responds appropriately
  • Asks questions targeted to encourage complete responses
  • Creates rapport with the customer
  • Matches the customer's tone and pace
  • Keeps the interaction moving forward
  • Offers suggestions to the customer and anticipates needs
  • Is mindful of the client service level agreement in all transactions
Teamwork
  • Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate
  • Completes tasks as assigned
  • Willingly offers assistance to team members within and across teams
Communication
  • Uses positive language and word choices to avoid negative customer reactions
  • Matches the customer's tone and pace
  • Applies proper Tajtravel communication guidelines and standards (clear, concise and personal) to interactions
  • Uses correct grammar in interactions

Required Qualifications:

  • Minimum of 3 years' experience in the travel industry
  • Solid working knowledge of the travel industry, policies, procedures and processes,
  • Knowledgeable of travel industry systems (i.e. GDS)
  • Strong verbal and written communication skills in designated languages
  • Proven ability to handle multiple priorities simultaneously
  • Ability to work flexible hours
  • Ability to work independently, exercising discretion and judgment
  • Demonstrated professional customer service skills

Preferred Qualifications:

  • Bachelor degree preferred
  • Proficiency in Microsoft Office applications
  • Demonstrated internet research skills for customer information
  • Degree in tourism-related field
  • Strong problem solving and/or critical thinking skills
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