Careers

Responsibilities of Sales Manager

Handle Incoming/ walkins Requests

• Consistently chooses the correct GDS Travel tools and systems to complete requests
• Search and confirm travel reservations for the customer (flight/ cruise)
• Understands and accurately applies client travel policy and requirements to each interaction
• Provide travel offers and general travel advice to travelers
• Responds to requests accurately and completely
• Understands and accurately applies travel supplier rules
• Maintains current knowledge of the state of the various travel industries supported
• Provides the customer with the required industry information, such as low fares, exchange costs and penalties
• Can fulfill all requests regarding necessary regulations (DOT, FAA, passports, visas, etc.)
• Supports Tajtravel and client driven initiatives

Quality

• Consistently meets and sometimes exceeds individual and team goals
• Effectively uses the telephone systems
• Completes reservations with a few errors
• Consistently follows Tajtravel Travel call/email guidelines
• Adheres to Tajtravel Travel policies and procedures to maintain quality control
• Provides the customer a full recap of the confirmed itinerary

Service Excellence

• Responds to the customer promptly
• Provides the customer his/her undivided attention
• Listens and captures information from the customer
• Responds appropriately
• Asks questions targeted to encourage complete responses
• Creates rapport with the customer
• Matches the customer's tone and pace
• Keeps the interaction moving forward
• Offers suggestions to the customer and anticipates needs
• Is mindful of the client service level agreement in all transactions

Teamwork

• Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate
• Completes tasks as assigned
• Willingly offers assistance to team members within and across teams

Communication

• Uses positive language and word choices to avoid negative customer reactions
• Matches the customer's tone and pace
• Applies proper Tajtravel communication guidelines and standards (clear, concise and personal) to interactions
• Uses correct grammar in interactions

Required Qualifications:

• Minimum of 3 years' experience in the travel industry
• Solid working knowledge of the travel industry, policies, procedures and processes,
• Knowledgeable of travel industry systems (i.e. GDS)
• Strong verbal and written communication skills in designated languages
• Proven ability to handle multiple priorities simultaneously
• Ability to work flexible hours
• Ability to work independently, exercising discretion and judgment
• Demonstrated professional customer service skills

Preferred Qualifications:

• Bachelor degree preferred
• Proficiency in Microsoft Office applications
• Demonstrated internet research skills for customer information
• Degree in tourism-related field
• Strong problem solving and/or critical thinking skills